Big Sister Letters FAQ
What ages fit the Pre-Teen vs. Teen subscriptions?
Our Pre-Teen subscription is generally designed for girls ages 9–12, with themes around body changes, growing confidence, friendships, and early transitions. Our Teen subscription is designed for ages 13–16 and covers deeper topics like identity, peer pressure, puberty, self-worth, boundaries, and becoming more of herself. You know her best, so choose the subscription that matches her current age and maturity.
What if she ages into the next tier mid-subscription?
No problem. You can switch her to the next subscription at any time from your dashboard, or just message us and we'll help move her over for the next cycle. The monthly price stays the same for both subscriptions.
When does the envelope ship each month?
Our monthly letters ship during the first week of each month. Before her envelope arrives, the guardian email lands first so you know the month's theme, what encouragement she is receiving, and what to expect when she opens it.
How long does shipping take?
Welcome letters are sent within about 3 business days of sign-up. Monthly letters are mailed during the first week of each month and usually arrive within 3–7 business days in the U.S., depending on your location and postal timing.
Do we get a welcome letter when we sign up?
Yes. After you sign up, we send a welcome letter within about 3 business days so she has something special to receive right away. It includes a warm introduction to Big Sister Letters, a small keepsake, and a companion email for the guardian so you know what is arriving.
How does the monthly letter cycle work?
When you join, you pay at checkout and your subscription is then synced to renew on the first of each month while active. There is a 10-day cutoff before the first of the month for joining the upcoming monthly letter cycle. If you sign up before the cutoff, she receives her welcome letter right away and is included in the very next monthly letter. If you sign up within 10 days of the next month's cycle, she still receives her welcome letter right away, but her first regular monthly letter begins in the following month.
Is the content age-appropriate?
Yes. Every letter is written specifically for the age group it is meant for and tailored to what girls in that season of life are actually navigating. Guardians also receive a preview before the physical letter arrives, so you always know the theme and the kind of encouragement she is receiving.
How does it work if I have multiple daughters?
Each subscription is personalized for one girl only, so if you have multiple daughters, each one needs her own separate checkout, payment, and subscription setup.
Can I buy this as a gift?
Yes. Big Sister Letters makes a thoughtful gift from grandparents, aunts, uncles, or family friends. At checkout, click the "Buying as a gift" button. Be sure to enter the girl's name and mailing address in the shipping information, and use the primary guardian's email so the grown-up responsible for her receives the companion emails and monthly previews.
What is your cancellation policy?
You can cancel, pause, or renew your subscription at any time through your secure guardian portal.